Refund & Cancellation Policy

This policy applies to services engaged from ZillionMedia and complements the Service Agreement issued with each invoice or contract. Where a specific Service Agreement provides different terms, the Service Agreement prevails.

Most engagements begin with an advance (typically 50%). Once work has commenced — including strategy calls, research, creative production, campaign setup, or onboarding — advances are non-refundable, because time and resources have already been allocated.

• Monthly retainers may be cancelled with a written notice of at least 15 days before the next billing cycle.
• Fees for the current cycle are non-refundable once the cycle has started.
• Deliverables completed up to the cancellation date will be handed over on receipt of any outstanding dues.

• Fixed-scope projects can be cancelled at any time; you pay for work completed and any non-recoverable costs incurred.
• Milestone payments already made are non-refundable once the milestone has been delivered or partially delivered.

Ad spend on Meta, Google, YouTube and other platforms is passed through and consumed by the ad platform directly. ZillionMedia does not refund ad spend once it has been deployed. Unspent budgets sitting in a platform wallet remain with that platform and are governed by its policies.

A refund may be considered only when:

• Payment was made in duplicate or in error, or
• No work has commenced on the engagement and no resources have been allocated.

Approved refunds are processed to the original payment method within 10–15 business days.

Email hello@zillionmedia.in with your invoice number and reason. We respond within 5 business days.

We aim to resolve concerns amicably. Any unresolved dispute is subject to the exclusive jurisdiction of the courts at Surat, Gujarat, in accordance with our Terms of Service.